What's New

New analytics dashboard with custom report builder and export capabilities.

• featureCustom report builder with drag-and-drop interface
• featureExport reports to PDF, CSV, and Excel
• featureScheduled report delivery via email
• improvementFaster analytics loading with optimized queries
• fixFixed timezone issues in date range filters

Major release introducing our proprietary AI models, new UI, and enterprise features.

• featureProprietary AI models replacing third-party APIs
• featureNew modern dashboard design
• featureEnterprise SSO with SAML 2.0
• featureAdvanced conversation routing
• featureReal-time collaborative inbox
• improvement50% faster response times
• improvementImproved mobile widget experience
• securitySOC 2 Type II certification

New team management features for better collaboration.

• featureTeam inbox with assignment and notes
• featureRole-based access control
• featureAgent availability status
• improvementImproved notification settings
• fixFixed duplicate notifications issue

Major improvements to AI training and knowledge management.

• featureBulk document upload
• featureWebsite crawler for automatic content sync
• featureQ&A import from CSV
• improvementBetter handling of long documents
• improvementImproved answer accuracy
• fixFixed PDF parsing for scanned documents

New widget customization options for a branded experience.

• featureCustom CSS support for widget
• featureMultiple avatar options
• featureConfigurable greeting messages
• designNew widget animations
• improvementBetter mobile responsiveness