Terms of Service - Chatmefy

1. Acceptance of Terms

By accessing or using Chatmefy's services, website, or applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legal agreement between you ("User," "you," or "your") and Chatmefy Inc. ("Chatmefy," "we," "us," or "our").

2. Description of Service

Chatmefy provides an AI-powered conversational chat platform that enables businesses to:

Deploy AI chat widgets on their websites
Train AI assistants with custom knowledge
Capture and manage leads from chat conversations
Integrate with third-party services and CRM systems
Access analytics and conversation insights

Chatmefy uses proprietary AI technology and infrastructure. We do not use third-party AI providers for processing conversations.

3. Account Registration

To use the Service, you must:

Be at least 18 years of age
Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Acceptable Use

You agree NOT to use the Service to:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit malware, spam, or harmful content
Harass, abuse, or harm other users
Impersonate any person or entity
Collect personal information without consent
Attempt to gain unauthorized access to our systems
Use the Service for illegal or unethical purposes
Distribute misleading or false information
Engage in any activity that disrupts the Service

5. Your Content

"Your Content" includes any data, text, files, or materials you upload to or create through the Service, including:

Knowledge base documents and training data
Bot configurations and customizations
Conversation history and lead data

Ownership: You retain all ownership rights to Your Content. By uploading content, you grant Chatmefy a limited license to use, store, and process Your Content solely to provide the Service.

Responsibility: You are solely responsible for Your Content and ensuring it does not violate any laws or third-party rights.

6. Intellectual Property

The Service, including its design, features, AI models, and underlying technology, is owned by Chatmefy and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription period. This license does not include the right to:

Copy, modify, or distribute the Service
Reverse engineer or decompile any part of the Service
Use Chatmefy's trademarks without written permission
Access the Service's source code or AI models

7. Payment Terms

Subscriptions: Paid plans are billed in advance on a monthly or annual basis. Prices are subject to change with 30 days' notice.

Free Tier: The free tier is subject to usage limits and may be modified or discontinued at any time.

Refunds: We offer a 14-day money-back guarantee for new subscriptions. After this period, payments are non-refundable except as required by law.

Taxes: Prices do not include applicable taxes. You are responsible for paying all taxes associated with your use of the Service.

8. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may temporarily suspend the Service for:

Scheduled maintenance (with advance notice when possible)
Emergency security updates
Circumstances beyond our reasonable control

9. Data Processing

When you use Chatmefy to collect data from your website visitors:

You act as the Data Controller
Chatmefy acts as the Data Processor
You are responsible for obtaining necessary consents
You must comply with applicable data protection laws

Our Privacy Policy and Data Processing Agreement provide additional details.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID IN THE PAST 12 MONTHS

11. Indemnification

You agree to indemnify and hold harmless Chatmefy from any claims, damages, or expenses arising from:

Your use of the Service
Your Content
Your violation of these Terms
Your violation of any third-party rights

12. Termination

By You: You may cancel your subscription at any time through your account settings. Access continues until the end of the billing period.

By Us: We may suspend or terminate your access immediately if you violate these Terms. We will provide notice when reasonably possible.

Effect: Upon termination, your right to use the Service ends. Your data will be deleted according to our Privacy Policy.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days in advance via email or platform notification. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

15. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chatmefy.

Severability: If any provision is found unenforceable, the remaining provisions continue in effect.

Waiver: Failure to enforce any right does not waive future enforcement.

Assignment: You may not assign these Terms. We may assign our rights in connection with a merger or acquisition.

16. Contact Us

For questions about these Terms, contact us at:

Email: legal@chatmefy.com
Address: Chatmefy Inc., 548 Market Street, Suite 35000, San Francisco, CA 94104