Bot Settings
Configure every aspect of your chatbot's behavior, from response style to operating hours.
General Settings
Bot Name
The display name shown to visitors in the chat widget
Example: Alex, Support Team, [Brand] Assistant
Bot Avatar
Profile image shown next to bot messages
Example: Upload custom image or use generated avatar
Description
Internal description for your team (not visible to visitors)
Example: Main website support bot
Status
Enable or disable the bot on your website
Example: Active / Inactive
Conversation Settings
Welcome Message
The first message visitors see when they open the chat. Make it warm and inviting.
Best Practices:
- • Keep it under 100 characters
- • Include a clear call to action
- • Match your brand voice
- • Avoid technical jargon
Response Tone
Control how your bot communicates with visitors.
Friendly
Casual, approachable language
Professional
Formal, business-appropriate
Concise
Short, to-the-point answers
Detailed
Comprehensive explanations
Fallback Message
Message shown when the bot can't answer a question confidently.
Quick Replies
Pre-defined response buttons that appear below the welcome message.
Language Settings
Default Language
Primary language for bot responses
English, Spanish, French, German, Portuguese, and 20+ more
Auto-Detect Language
Automatically respond in visitor's language
Enabled / Disabled
Translation Quality
AI translation accuracy level
Standard (faster), High (more accurate)
RTL Support
Right-to-left language support
Arabic, Hebrew, Persian, Urdu
Business Hours
Configure when your bot is "online" and how it behaves outside business hours.
During Business Hours
- • Full AI responses
- • Human handoff available
- • Proactive chat enabled
Outside Business Hours
- • Collect contact info
- • Show offline message
- • Schedule callbacks
Sample Schedule
Advanced Settings
Typing Indicator
Show typing animation while bot generates response
Response Delay
Add natural delay before bot responds (0-3 seconds)
Message Sound
Play sound when new message arrives
Conversation Timeout
Auto-close inactive conversations after set time
Max Messages Per Conversation
Limit messages per session to manage costs
Security Settings
Allowed Domains
Restrict which domains can load your widget
Rate Limiting
Limit messages per visitor to prevent abuse
Content Filtering
Block inappropriate or harmful content
IP Blocking
Block specific IPs or regions