Enterprise Features
Chatmefy Enterprise provides advanced security, compliance, and support for large organizations.
Security & Compliance
- SSO (SAML/OIDC)
- SCIM provisioning
- Audit logs
- SOC 2 Type II
Team Management
- Unlimited team members
- Role-based access
- Department isolation
- Multi-workspace
Advanced Analytics
- Custom dashboards
- Data exports
- API analytics
- Real-time metrics
Priority Support
- 24/7 support
- Dedicated CSM
- Slack channel
- 99.9% SLA
Audit Logs
Track all actions across your organization for security and compliance:
Sample Audit Log Entry
{
"id": "audit_abc123",
"timestamp": "2024-01-15T14:30:00Z",
"actor": {
"id": "user_xyz",
"email": "admin@company.com",
"ip": "192.168.1.100"
},
"action": "bot.settings.updated",
"resource": {
"type": "bot",
"id": "bot_456",
"name": "Sales Bot"
},
"changes": {
"greeting_message": {
"from": "Hello!",
"to": "Welcome to Acme Corp!"
}
},
"metadata": {
"user_agent": "Mozilla/5.0...",
"session_id": "sess_789"
}
}Tracked Events
User login/logout
User invited/removed
Role changes
Bot created/deleted
Bot settings changed
API key created/revoked
SSO configuration changes
Data exports
Webhook configuration
Billing changes
Role-Based Access Control
| Role | Bots | Analytics | Team | Billing |
|---|---|---|---|---|
| Owner | Full | Full | Full | Full |
| Admin | Full | Full | Full | View |
| Manager | Full | Full | View | — |
| Agent | Operate | View | — | — |
| Viewer | View | View | — | — |
Custom roles with granular permissions available on Enterprise plan.
Service Level Agreement
99.9%
Uptime
Monthly availability
< 200ms
Response Time
API p95 latency
< 1 hour
Support Response
For critical issues
SLA Credits
| Uptime | Credit |
|---|---|
| 99.0% - 99.9% | 10% monthly fee |
| 95.0% - 99.0% | 25% monthly fee |
| < 95.0% | 50% monthly fee |
Data & Compliance
Certifications
SOC 2 Type IICertified
GDPRCompliant
CCPACompliant
HIPAABAA Available
ISO 27001In Progress
Data Controls
Data residency options (US, EU, APAC)
Custom data retention policies
End-to-end encryption
Customer-managed encryption keys
Automated data deletion
DPA (Data Processing Agreement)
Dedicated Support
What's Included
- Dedicated Customer Success Manager
- Private Slack/Teams channel
- Quarterly business reviews
- Priority feature requests
- Custom training sessions
- Implementation assistance
Support Channels
Phone24/7 for critical
Email< 4 hour response
Slack/TeamsBusiness hours
Video CallScheduled
Ready for Enterprise?
Contact our sales team for a custom quote and demo tailored to your organization.