Docs/Knowledge Base/Custom Q&A

Custom Q&A

Create precise question-answer pairs for your most important topics, ensuring accurate, controlled responses.

Why Use Custom Q&A

Precise Control

Exact wording for sensitive topics like pricing, policies, legal

Fast Training

Instantly add answers without processing delay

High Priority

Q&A pairs take precedence over document content

Easy Updates

Edit answers on the fly without re-uploading

Adding Q&A Pairs

Manual Entry

What are your pricing plans?
We offer three plans: Free ($0/mo with 100 conversations), Pro ($49/mo with 5,000 conversations), and Business ($199/mo with unlimited conversations). All plans include our core AI features. Visit chatmefy.com/pricing for full details.
How much does it cost?
What's the price?
Do you have a free plan?

Bulk Import (CSV)

Import multiple Q&A pairs at once using a CSV file:

qa-import.csv
question,answer,variations
"What's your refund policy?","We offer a 14-day money-back guarantee...","refund,money back,cancel"
"How do I contact support?","Email us at support@chatmefy.com...","help,contact,support email"
"Do you offer enterprise plans?","Yes! Contact sales@chatmefy.com...","enterprise,custom plan,large team"

Question Variations

Add variations to help the AI match different phrasings of the same question:

Example: Shipping Question

Primary: How long does shipping take?
Variation 1: What's the delivery time?
Variation 2: When will my order arrive?
Variation 3: Shipping duration
Variation 4: How fast do you ship?
Variation 5: Delivery timeframe

Tip: The AI will also match semantically similar questions even without explicit variations, but adding them improves accuracy.

Priority & Confidence

Answer Priority (1-10)

Higher priority answers are preferred when multiple sources could match. Default is 5. Use 10 for critical responses (pricing, legal).

Confidence Threshold

Minimum match confidence (0-100%) required to use this answer. Lower = more matches but less precision. Default is 70%.

Exact Match Only

When enabled, answer is only used for near-exact question matches. Useful for very specific queries.

Best Practices

Start with your top 20 most-asked questions

Write answers as you would speak to a customer

Include relevant links in answers when helpful

Add 3-5 variations per question for best matching

Keep answers concise (2-3 paragraphs max)

Update answers when policies or products change

Use high priority for critical/legal content

Review 'unanswered questions' report weekly to add new Q&As

Common Q&A Categories

Pricing & Plans

  • What does it cost?
  • Free trial?
  • Enterprise pricing?

Product Features

  • What can it do?
  • Does it support X?
  • How does Y work?

Support & Contact

  • How to contact?
  • Support hours?
  • Phone number?

Shipping & Returns

  • Delivery time?
  • Return policy?
  • International shipping?

Account & Billing

  • How to cancel?
  • Update payment?
  • Download invoice?

Company Info

  • Who are you?
  • Where are you located?
  • Company history?

Next Steps

Training Best PracticesSet Up Integrations